Get in Touch With Us
This is the page to use if you want to speak to the people behind Crypto Casinos. We research bitcoin casino sites for UK players, and the listings you see across alderneyweek.net change often — bonus terms get rewritten, payment options come and go, and sites that once accepted UK traffic sometimes stop. Readers are usually the first to notice. If you have spotted something, have a question we have not answered, or want to discuss working with us, email is the way in.
Email us directly
Write to [email protected]. A real person reads every message. We aim to reply within two working days, and longer only when an enquiry needs checking against a casino's live terms before we can give you a straight answer.
To get a useful reply first time, include the page you were reading, the brand involved, and — if it concerns a bonus — the exact wording you were shown and the date you saw it. Screenshots help more than anything. We cannot access your casino account, so please never send us passwords, seed phrases, wallet private keys or copies of identity documents.
What we can help with, and what we cannot
We are an independent comparison site. We are not a casino, a payment processor or a regulator, and that shapes what we can realistically do for you.
| Bring this to us | Bring this to the operator or a third party |
|---|---|
| A bonus term on our site that no longer matches the casino's own page | A pending withdrawal, a locked balance or a closed account |
| A broken or misdirected link in one of our listings | A dispute over how a game result was settled |
| A brand you think we should research and add | Password resets, two-factor problems and account verification requests |
| Feedback on our ranking criteria or how a review reads | Deposits sent to the wrong wallet address or the wrong network |
| Partnership, media and advertising enquiries | Gambling harm support — please contact a dedicated support service |
Anything in the right-hand column is faster handled at source. Casino support teams can see your account; we cannot. If you have already contacted an operator and got nowhere, tell us anyway — a pattern of unresolved complaints is something we take into account when we revisit a listing.
Corrections about bonuses, and why the detail matters
Most of the messages we receive concern promotions, so it is worth explaining how we treat them. Every headline offer we publish is the one advertised by the operator at the time we checked it, and the conditions sit beside it because they decide whether an offer is worth anything to you.
BetPanda sits top of our list at an editorial rating of 10.0, largely because it packages a 100% bonus up to 1 BTC with a $750k World Cup Race and 10% weekly cashback — a mix of one-off and recurring value rather than a single front-loaded match. The match bonus requires a qualifying deposit of your own funds, and cashback and race prizes carry their own qualifying periods and minimum activity, so the headline figure is a ceiling, not an expectation. Its limitation is the same one that applies to any crypto-native brand: bonus value is denominated in crypto, and a swing in the underlying coin changes what your balance is worth in pounds before you have wagered a thing. If you email us about a BetPanda term, quote the promotion name — several run at once.
CoinPoker, rated 9.9, is the one we most often get questions about because it is not a conventional slots lobby. Its 150% up to $2,000 welcome offer is built around poker play, and bonuses of that shape typically release in increments as you generate rake rather than landing in your balance whole. That suits players who already play poker regularly and suits nobody else particularly well — if you want spins and table games, the value here is harder to unlock. Check the release schedule and any expiry window before you deposit.
Cryptorino, rated 9.8, mirrors the structure we see most often across bitcoin casino sites: a 100% match bonus up to 1 BTC plus 10% weekly cashback. The cashback is the part worth reading closely, since weekly schemes usually calculate net losses over a fixed period and may cap the payout or attach a small wagering requirement before the money can be withdrawn. Its drawback is that the top of the match range is theoretical for most players — a 1 BTC ceiling requires a matching deposit in the same currency, which is far beyond what a typical UK reader is going to put down.
Punkz (20000 USDT welcome bonus plus 15% cashback), Hyper Lucky (20% daily cashback up to $10,000 plus 100 free spins), Winna, Thrill, BC Game, Wild.io and Vave also appear across our listings with offers of their own. If a term for any of them has changed, the same applies: tell us the brand, the wording and the date.
Questions about deposits, withdrawals and costs
We get a steady stream of enquiries about money, and we can explain how things generally work even though we cannot move funds or chase a payment on your behalf.
- Taking part costs a deposit. Nothing we list is free to play for real stakes. Welcome offers need your own money in first, and minimum deposits vary by brand and by coin.
- Crypto deposits and payouts are the core method at these sites, typically covering major coins and stablecoins. Network fees are charged by the blockchain, not by us, and confirmation times depend on network congestion and the number of confirmations an operator requires.
- Card and bank methods are offered by some brands and not others, often through a third-party on-ramp that adds its own fee and its own checks. Where an operator supports GBP, remember conversion between pounds and crypto can happen twice — in and out.
- Limits and fees are set per brand and per coin. Always read the cashier page rather than the promotions page, and treat any withdrawal timing you are quoted as an estimate rather than a promise.
If a figure on our site does not match what you are seeing in a cashier, that is exactly the kind of correction we want.
Enquiries about games and what is actually on offer
Readers often write to ask whether a particular type of game is available before they sign up. Broadly, the sites we cover run slots, RNG table games such as blackjack and roulette, live-dealer studios, and the crypto-native originals — crash titles, dice, plinko, mines and similar provably fair formats that you rarely find on traditional operators. CoinPoker's emphasis is poker rather than slots, which is why it reads differently to the rest of our list. Several of these brands also run a sportsbook alongside the casino, with separate promotions, separate wagering rules and separate bonus balances; a casino bonus almost never applies to sports bets, and readers get caught by that more often than by anything else. We cannot confirm whether one specific title is live at one specific brand — lobbies change weekly — but we can point you at the categories to look for.
Eligibility, age and the legal side
You must be 18 or over to gamble or to use anything we cover. We do not respond to enquiries from anyone under 18, and operators will not either.
Many crypto casinos are licensed outside the UK rather than by the UK Gambling Commission. That changes the consumer protections available to you: dispute routes, complaint bodies and self-exclusion schemes differ from those at UKGC-licensed sites, and you should check a brand's licensing and terms yourself before depositing. If you want to understand how offshore-licensed operators compare, our guide to casinos not covered by GamStop sets out the practical differences. If you email us asking whether a specific operator will accept you, the honest answer is that only the operator's own terms and its checks at signup can settle that.
Verification enquiries
Questions about identity checks are among the most common we receive. Many crypto casinos operate with minimal upfront verification, which is a genuine convenience: faster signup, fewer documents, quicker first withdrawals. It is not unconditional. Operators generally reserve the right to request documents at any point — commonly around large withdrawals, unusual activity or where their own compliance rules require it. Anyone telling you verification will never be requested is overstating it. We can explain how a brand describes its policy; we cannot pre-approve you or intervene if a check is triggered.
Commercial relationships, stated plainly
Crypto Casinos may earn a commission when a reader follows a link to an operator and signs up. That is how the site is funded, and it costs you nothing extra. Commission does not buy a position in our rankings, and we do not remove a criticism because a brand is a commercial partner. If you believe a review reads as though it has, say so in your email and quote the passage — we would rather rewrite it than defend it.
How we assess the brands we list
Our ratings are editorial judgements made by our team, not aggregated customer scores. We research each operator's published terms, banking pages, game categories, bonus conditions and licensing statements, and we re-check listings as part of our ongoing review cycle — the fact-check date on this site reflects the last of those passes. We have not deposited, played or withdrawn at these sites, and we do not present advertised speeds as measured ones. Where we are unsure, we say so rather than fill the gap. If your own experience contradicts what we have published, that is useful evidence and we want it.
Press, partnerships and editorial contact
Operators, affiliate managers and journalists can use the same address. Include the brand, your role and what you are proposing. We will always tell you if a piece of coverage is commercial, and we do not publish material written by a brand as though it were our own research. Editorial enquiries for Benjamin Catterick reach the same inbox.
Before you write
- Note the page and the brand your message concerns.
- Copy the exact wording of any term or figure you are querying, with the date you saw it.
- Add a screenshot if you have one.
- Leave out anything sensitive — no account credentials, wallet keys or ID scans.
- Send it to [email protected] and expect a reply within about two working days.
If your question is urgent and concerns money sitting in a casino account, contact that operator's support first and copy us in afterwards. For everything else, take your time over the detail — it is what lets us give you a proper answer rather than a general one. Gambling should stay affordable and enjoyable; if it stops being either, step back and speak to a dedicated support service before you play again. 18+.